Contact Us

Got a question about one of our rankings, spotted something out of date, or want to flag a poker site we should be looking at? This is where to reach Online Poker. We read everything that comes in, even if we can't always reply individually to every message.

What We Can Help With

Online Poker exists to help players compare online poker sites and apps on the things that actually matter — traffic, game variety, bonuses, rakeback, and payment speed. Get in touch if any of the following applies to you:

• You've found information on the site that looks outdated or inaccurate, such as a bonus term or licensing detail that's changed
• You run or represent a poker site and want to discuss a listing or partnership
• You have feedback on how we review or rank sites like Coinpoker, Bovada, Ignition or the others featured here
• You want to report a broken link, a technical issue, or something that isn't displaying correctly
• You have a general press or media enquiry

We're not able to offer personal advice on where to play, resolve disputes with an operator on your behalf, or help with an individual account, deposit or withdrawal issue — those all need to go directly to the poker site's own support team, since we're an independent review site and not the operator.

Before You Reach Out — Check These First

A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before sending a message:

• Curious how we arrived at our rankings for sites such as Americas Card Room, Black Chip Poker or Betonline? That's covered in our review process, which weighs factors like player traffic, game selection, bonus terms and payout speed — commercial relationships never affect where a site places.
• Want to know more about who's behind the site and how we work? Visit our About Us page.
• Concerned about gambling habits, either your own or someone else's? Our Responsible Gambling page has resources and support contacts, including 1-800-GAMBLER.
• Looking for the legal terms that govern use of this site? They're set out in our Terms and Conditions.

How We Handle Commercial Relationships

Online Poker may earn a commission when readers click through to a poker site and sign up through our links. This is how we fund the research that goes into our reviews. It does not change how sites are scored or ranked — a higher-paying partner does not get a better position, and we disclose this openly because we think readers deserve to know how the site is funded before they act on anything we recommend.

A Note on Responsible Play

Online poker involves real money and real risk — no site or strategy removes that, and no message you send us can guarantee an outcome at the tables. If poker stops feeling fun, or if you're worried about your own play or someone else's, our Responsible Gambling page has helpline details and self-exclusion information. Support is also available around the clock through 1-800-GAMBLER. All content on this site is intended for players who meet the minimum legal gambling age in their state — 21 in most regulated US states, 18 in a few — and nothing here is meant to appeal to anyone under that age.

Response Times

We aim to work through messages as promptly as we can, but as a small independent team we can't commit to a fixed turnaround. Time-sensitive account issues (deposits, withdrawals, verification) should always go to the poker site directly, since they're best placed to resolve those quickly.